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My daugher 17 yo received several whatsapp messages from her banker who opened an account. days later she received whatsapp messages to meet his banker Nelson Fonseca (who looks like 30 yo).

We sent a complain letter to the HQ from UBS and we didn't get a feedback. We were so disappointed and we expected a minimum an official sorry letter from the bank. Therefore we decided to close the bank account with ubs. Our family moved recently to Switzerland and for me as a mother of 3 children is so difficult to understand the reason of this behavior from a banker here in Switzerland.

My daughter had as well difficulties to handle this. ubs ubs

Reason of review: Poor customer service.

Preferred solution: Price reduction.

UBS Cons: Nelson fonseca, Zurich.

Location: Piazza della Loggia, 12c, 25121 Brescia BS, Italy

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