UBS

My sister died November 2021, and I have been trying to help her son get the inheritance from this coming since then. They first wanted a POA, then wanted my nephew to get a doctors note to why he has a POA, which he didn't have.

Then they wanted a conservertorship on my nephew even though he is 50 years old, with a mild mental disorder. They final opened an account for him 3 weeks ago, but none of the money has been transferred into the account. Finally this week they wanted another form, notary and a copy of his drivers license. Now they won't transfer the money because the address on his DL is different from where he currently resides.

His mom died, so he moved from her house to a friends house. So now they won't transfer the funds because the addresses are different. He just needs the money to get into a house and move on with his life.

It isn't even that much money, but you would think they are hanging on to a million dollars instead of a few thousands. God help us in getting them to ever release any funds

I initiated contact via telephone December 21,2021 to terminate an annuity through them I had with John Hancock. It is now January 27,2022 and I am still going back and forth with them to terminate the annuity.

I have had them claim three times the form was incorrectly filled out. They were the ones that filled it out. All I had to do was sign. Everything g must be done via mail or email.

I asked for status updates multiple times via email with no response. I have had to make numerous calls to them to find out status. You can never speak to the same person twice. I tried calling their client relations line to discuss my situation, only to be on hold for 30 minutes before I hung up.

I strongly recommend to all my friends and family to stay away from UBS.

They charge high fees and choose to delay transactions using excuse after excuse. If you are wanting to access your funds with UBS, I recommend you start sooner than later!